Technology Edge

Technology Overview

Sales Quenchers offers the world’s first sales training system utilizing next-generation, mobile technology. Sales Quencher’s CellCast Solution, is a fast, economical and innovative way to notify, deliver and track audio learning content along with associated interactive assessments and surveys to mobile workers via any cellular phone, VOIP client or standard telephone handset.

Introduction

Sales Quenchers now offers a set of telephony-based learning-enablement tools that enhance the way our customers communicate with and train their mobile sales force. We refer to this new offering as "CellCasting". Think of this functionality as "podcasting without the iPod," where anyone with a mobile phone can access, review and act on their assigned "CellCast Session" much as they would access and listen to a stored/waiting voice mail message.

But unlike listening to a standard voice mail, a Sales Quencher’s CellCast Session offers a level of interaction and interactivity to ensure the content was actually heard and understood! Here's how we do that:

a logging component records the time the user accesses their CellCast session, verifying their receipt of the CellCast notification message and successful dial-in
integrated voice response or "IVR" functionality allows the user to interact with the CellCast via the phone's keypad in order to answer test or survey questions
the collected results from each completed (or incomplete/aborted) CellCast session is logged and tracked as part of a learner's overall training and performance profile. These results are immediately accessible by managers for reporting and analysis

Additionally, Sales Quenchers makes its complete library available in text format to all web-enabled mobile phones and computers—complete with self-assessment functionality. We refer to this as Mobile “t”.

M-Learning Background

Delivering and tracking learning content sent out to wireless devices and PDAs has long been a challenge to organizations with mobile workforces... more >>

Print Page Forward Page Discuss with a Pro